Strategic IT Leadership at SparkRidge Consulting

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SparkRidge Consulting partners with service organizations and MSPs focused on disciplined, measurable maturity through our client success architecture. We operate at the intersection of strategic IT leadership and operational excellence, ensuring that technology vision and service delivery are aligned.

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Our Mission

SparkRidge exists to bring clarity, structure, and accountability to service organizations focused on client success. We believe that sustainable growth is built on disciplined execution, a mature client success architecture, and an operational excellence strategy that leverages technology to drive measurable outcomes.

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Who We Serve

We partner with:

Managed Service Providers (MSPs)

Growth-focused, service organizations

Leadership teams committed to structured execution and recurring revenue models through our client success architecture.

Our clients are ready to move beyond reactive operations and into intentional, performance-driven maturity that emphasizes operational excellence.

Meet Our Founders

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Complementary Leaders. Unified Strategy. Measurable Impact.

SparkRidge Consulting was founded on a simple belief: service organizations deserve both visionary IT leadership and disciplined operational excellence — not one without the other.

Diana Harris and Kristie Kennedy bring a rare and highly complementary blend of expertise that bridges strategy, structure, and scalable delivery. Together, they offer clients a unique approach to client success architecture that few consulting firms can match: forward-looking IT vision supported by operational rigor and client-centered execution.

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Diana Harris

Founder | Strategic IT & Transformation Advisor

Diana brings decades of experience guiding service organizations and MSPs through strategic maturity. She specializes in aligning technology roadmaps, QBR discipline, and client success architecture to achieve measurable business outcomes.

Known for her systems-first thinking and direct insight, Diana helps leadership teams eliminate hero dependency while fostering operational excellence and building scalable, accountable growth engines.

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Kristie Kennedy

Founder | Operational Excellence & Client Success Architecture

Kristie is a seasoned executive specializing in operational excellence and client success architecture who transforms reactive service organizations into structured, performance-driven entities. She designs scalable frameworks, governance rhythms, and accountability systems that support sustainable growth.

Her expertise ensures that execution strengthens strategy — not undermines it.

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The SparkRidge Difference

Strategic Vision. Operational Excellence.

Where Diana defines the strategic direction, Kristie builds the structure that supports it within a robust client success architecture.

Where Kristie strengthens operational alignment, Diana ensures technology vision drives measurable growth for service organizations.

Together, they deliver a full-spectrum advisory model — combining IT strategy, process discipline, client advocacy, and scalable execution.

This dual leadership model uniquely positions SparkRidge Consulting to help SMBs and MSPs move beyond reactive service models and into intentional, growth-oriented performance.